Terms and Conditions
Travel Unwrapped Disclaimer and Terms & Conditions
The content of this website (the "Content") is the copyright of Travel Unwrapped Ltd. The Content may not be used, sold, licensed, transferred, copied or reproduced in whole or in part in any manner or from or in or on any media to any party without the prior written consent of Travel Unwrapped Ltd.
We make every effort to ensure that the information contained on our website and in our marketing material is accurate and up to date. However, the information about our accommodation providers can change and errors can regrettably occur. We reserve the right to amend and/or give notice of any substantial changes at the time of booking and recommend that you accept the responsibility of conducting independent research or contact one of our trained travel team should you wish to clarify any information.
The Terms & Conditions and ATOL Protections below apply to all bookings made through Travel Unwrapped Ltd., and those made through it's trading names DNA Unwrapped and TÜ Elite. This includes bookings made on our Website (https://www.travel-unwrapped) and also the websites of our trading names, DNA Unwrapped (https://www.dnaunwrapped.com) and TÜ Elite (https://www.tuelite.com). In addition these Terms & Conditions are also applicable to any reservations of accommodation or service, and any purchase of products made with the company through any alternative method.
The following terms and conditions (“booking terms”) form the basis of your contract with Travel Unwrapped Ltd. By asking us to confirm your booking, we reserve the right to assume that you agree to these terms.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Travel Unwrapped Ltd.
Travel Unwrapped Ltd is a booking agent. When you make a booking, a contact is established with the hotel not with Travel Unwrapped Ltd.
Travel Unwrapped Ltd cannot be held liable for errors or omissions in bookings or pricing, either made by the hotel, or as a result of system failure of any kind.
We endeavor to safeguard against errors in our written material and to ensure that all of the hotel information we provide is accurate, however hotel amenities can change at any time, together with cultural events which may effect the hotel and/or destination experience. Travel unwrapped Ltd accepts no liability for such changes occurring.
Any advance deposits, additional fees or charges will always be clearly marked before you confirm your booking. Once paid, these additional charges are subject to the individual accommodation suppliers Terms & Conditions.
Refunds will be made by the same method used to pay for the booking.
Payments are taken by hotels in the hotel's local currency and may be subject to exchange-rate variations and charges from your bank or credit card issuer may apply for which we have no liability. Any changes to a booking that involve the addition of successive nights to a stay will be considered an amendment to the original booking.
Please note any late bookings and/or special offers featured on our website or in marketing materials may not be subject to all non-special offers/facilities unless otherwise stated.
We do not accept liability where the performance or prompt performance of our obligations is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". For the purposes of these terms & Conditions "force majeure" means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care and reasonableness, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.
Booking A Room - Check-in / Check-out / Upgrade
As a general rule hotel room policy states that once a room is booked it will be available between approximately noon and 3pm, and is to be vacated between 10 am and noon, irrespective of the arrival time. Please contact our travel team to discuss any check-in and/or check-out requirements you may have. Travel Unwrapped Ltd accepts no liability to individual hotel check-in/check-out policy, nor for any changes made by the hotel at the time of check in/out.
When the offer of a room upgrade is mentioned in the Travel Unwrapped Ltd website content or marketing material, it is not necessarily an upgrade to the next category featured on our website, but usually an upgrade to the next category of room available within the hotel.
Honeymoons – Honey-with-the-kids-moon
We will of course do everything possible to arrange the provision of a double bed for honeymoon couples but it is not always possible to guarantee this – we accept no liability for the bed type provided at the time of check-in.
It is the responsibility of the named traveler to take a copy of a marriage certificate on holiday with them and present it on check-in if required.
Travel Unwrapped Ltd accepts no liability for the differences between hotels of the same grade and/or star rating. Standards can vary between hotels of the same class in different countries, and even in the same country. We make every reasonable effort to ensure our hotels are accurately described but can accept no liability for inaccuracies or changes made by the hotel. Please contact our customer service team if you have feedback which you believe can help us deliver and improve the service we provide.
Babies and Children accommodation and transfers
When ‘children stay free’ is mentioned as part of the hotel description and/or booking details it is assumed that this is based on the child/children in question sharing existing beds in the room. If a separate bed or bedroom is required you must advise us at the time of booking, as there may well be a charge added to your booking, or this charge may be payable locally.
Please note that child seats are not provided for car/taxi/limousine transfers unless directly requested by a named traveler, please note this is not a request which is possible to guarantee – however if you expressly require a car seat, we advise you to either take your own with you, or call our travel team, and we will do our best to try and arrange this for you - there may well be an additional charge for this. Please note that legislation varies from country to country.
Hotel Guests – behaviour and etiquette
The hotels we feature are frequented by visitors from many countries with different cultures and customs. Many of our hotels offer business facilities as well as catering for big events. We have no control over the acceptance of bookings at the hotels we feature and accept no liability or any responsibility for any inconvenience caused by groups, conferences, school parties or events or their activities. Please also be aware of differing cultural etiquettes when travelling.
Peak and Off Peak
The majority of the destinations we feature are available all year round. Most city’s are only slightly affected by peak and off peak times however some destinations have 'off peak' periods, this provides our travellers with perks such as uncrowded beaches and a more personal attention from hotel staff at competitive prices, however during such times it may be necessary for hotels to reduce some of the services and amenities they offer. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.
With every booking we take we provide the option for you to make special requests. This may be a room location, bed type, view, adjoining rooms, children’s high chairs and cots, a particular facility at a hotel, a celebratory in room amenity such as wine or flowers. We are more than happy to pass your request on to the hotel but cannot guarantee that it will be accommodated. We accept no liability for the outcome of special requests. The provision of any special request does not constitute a term of your contract with us. Please note all special requests are subject to availability.
Disability and Medical Conditions
If you have any medical condition or disability or any special requirements as a result of any medical condition or disability (including any which affect the booking process), you take full responsibility to inform us of the details before you confirm your booking so that we can assist you in assessing the suitability of the booking and/or making the booking. We require full details of any such condition in writing prior to booking and whenever any significant change in the condition or disability occurs.
Weather and climate conditions
Travel unwrapped Ltd accepts no liability for adverse, changeable, unexpected or unseasonal weather and climate conditions.
A ‘from’ price is indicative of the lowest price available for the hotel or itinerary featured but this may vary depending on a number of factors such as your date of travel and choice of accommodation. To help you in choosing a holiday which meets all of your requirements please contact our travel team or complete our on line concierge form.
Cancelling Your Holiday
By making a booking with an accommodation provider you take reasonability by virtue of accepting and agreeing to the relevant cancelation and no-show policy of that accommodation provider. You are also subject to any additional and supplementary terms and conditions of the accommodation provider that may apply to your booking or during your stay. Please note that certain rates, late bookings and special offers are not eligible for cancelation or change. Please check the room details prior to confirming your booking.
If you or anyone on your holiday booking decides to cancel the booking the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name.
A cancellation invoice will be sent to you once the booking has been cancelled. The status of every booking which has been made using the reservation system online is available on line in the Travel Unwrapped Ltd Member’s Lounge at www.travel-unwrapped.com. Information on reservations made through email, over the phone, or via any other system are available from the customer services team on request by contacting us.
Changes Or Additions To Your booking
Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge of £60 per booking, and payment of any further costs incurred as a result of the change.
ATOL Certificate Protections
Travel Unwrapped ATOL Number - 11196
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate#
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.